Quick Responses

We strive to respond to 100% of customer inquiries within 24 hours. Whether you need to ask us something or just want to give some feedback, we’d love to hear from you.

Join the Leaf-let

The Leaf-let is our newsletter and is the best way to find out about our sales, product releases, and re-stocks, among many other things. We also do several KILLER giveaways every year that only our Leaf-let subscribers are eligible for!

Subscribe

Privacy Policy

What Information We Collect

When you create your account, all we require is a valid email address.

The first time you make a purchase, we require a physical address and a phone number for shipping and communication purposes. Your address and phone number will not be shared with any other individual or entity.

Whenever you want to log into the website and/or your account, you will be asked to enter the email address and password you chose at the creation of your account.

You are more than welcome to visit our site anonymously of course, but you won’t have access to all of the website features that a registered member would, like the accumulation of Pipe Guys Points.

What We Use Your Information For

The information we collect helps us keep you updated via email on all the latest happenings at thepipeguys.com, including, but not limited to:

  • Periodic newsletters
  • Website updates
  • Company news
  • Shop coupons
  • Account service information
  • Administering/managing of a contest, survey, or other site feature

If you don’t want to be on our mailing list anymore, you can opt out at anytime by clicking the “unsubscribe” button at the bottom of each email.

You Financial Information

When making payments on thepipeguys.com, your credit card information is processed securely through PayPal, and your financial details are never received or known by The Pipe Guys, LLC (“The Pipe Guys”). Since The Pipe Guys do not receive your financial details or handle any financial transactions in any way, shape, or form, The Pipe Guys will not be held responsible for any compromised personal information.

How We Protect Your Information

When making payments on thepipeguys.com, your credit card information is processed securely through PayPal, and your financial details are never received or known by thepipeguys.com. Since thepipeguys.com do not receive your financial details or handle any financial transactions in any way, shape, or form, The Pipe Guys will not be held responsible for any compromised personal information.

Cookies

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about website traffic and site interaction so that we can offer better site experiences and tools in the future.

Your Information and Outside Parties

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

Third Party Links

Sometimes we like to include links to third-party websites, or recommend third-party products/services on our website. These third-party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we want to protect the integrity of our website and welcome any feedback about those websites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account profile.

Children's Online Privacy Act Compliance

We are in compliance with the requirements of COPPA (Childrens’ Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.a

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. We encourage you to periodically review this Privacy Policy to stay informed of our updates, as any changes made to this Privacy Policy will only be made public via an appropriate change to the “last updated” date at the bottom of this page.

Contact Us

If you have any questions or comments about our privacy policy please get in touch with us and we’ll be more than happy to help.

Last Updated

September 25th 2014